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Keysurf


First-rate internet for students and key workers -

designed for the way they work and play online. 

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Keysurf


First-rate internet for students and key workers -

designed for the way they work and play online. 

rock-solid wi-fi and fixed line broadband for students and key workers

Always connected, always on the move, and in love with multiple devices - Keysurf delivers the robust connectivity that students and key workers demand. We offer the latest technology as standard for higher speeds and greater support for a high number of devices.

Everything we learned from providing broadband to military bases has been poured into our Keysurf products

Every day, over 80,000 people use our services for their online work and leisure needs - and this number is growing all the time. We support networks and employ engineers across the entire UK, from the far north of Scotland to the southern tip of Cornwall, and we serve a wide range of property types:

The largest: The University of Edinburgh – 8,000 students living in over 100 properties throughout the city all enjoy superfast wireless and wired internet access through our network.

The fastest: We have delivered and maintain a site in London with 2,000+ users who are able to subscribe to an ultrafast 1Gbps service delivered over a full fibre network solution.

The smallest: We serve individual HMO properties, some as small as a single bed flat, but with the same level of support and care as our larger installations.

speed. delivered.

Most of our customer sites are connected via dedicated 1Gbps fibre optic cables, and some sites have a 10Gbps connection – now that’s blisteringly fast!

We also offer the latest Wi-Fi standard – 802.11ac – which provides much higher speeds and supports a greater number of devices than legacy standards.

...and managed.

But while speed is important, so is reliability. We plan our networks so that peak time congestion is avoided - our high-capacity infrastructure means high speeds all the time.

So while speed is where it’s at, the network needs to work, and we’re obsessed with making sure it does.

the best bits...

for you:

  • Put your student property on the map, with fast, reliable broadband
  • Future-proofed networks that are built to be upgraded easily
  • Tailored solutions for PBSA, University-owned halls and HMOs alike
  • Wireless networking for common areas, like foyers, lounges and kitchens

for your students:

  • Rent inclusive broadband with speeds from 50Mbps to 1Gbps
  • Unlimited data downloads
  • Fantastically flexible,
    award-winning WiFi
  • Instant access from the day they arrive, plus preregistration options available
  • 24/7 support, taking the hassle away from you

Our services


We all know speed is king. And this couldn’t be more true than for students, who frequently transfer large files, and of course work to tough deadlines. Students quite rightly expect the latest technology and the fastest speeds available.

Our services


We all know speed is king. And this couldn’t be more true than for students, who frequently transfer large files, and of course work to tough deadlines. Students quite rightly expect the latest technology and the fastest speeds available.

In room broadband

Your students expect a broadband experience at uni that is no different from that which they get at home. They should be able to connect to the network once per device and then forget it's there!

Keysurf delivers superfast speeds to all their devices with zero restrictions, so they can enjoy unlimited downloads (subject to our Acceptable Usage Policy), with no caps or speed limits.

They can connect in the following ways, depending upon your specific requirements:

  • Wired - fixed wired connections using an Ethernet cable 
  • Wireless - a shared wireless overlay that can connect all Wi-Fi enabled devices 
  • Hub - a Wi-Fi router for their own personal, private network

wireless access in public spaces

When you're out and about around campus, wouldn't it be great to just have great internet access on your devices, just like back in your room?

With Keysurf, you can.


Live TV over the network

Most of our users subscribe to a TV streaming service, such as Netflix or Amazon Prime. 

You can also, of course, connect to on demand services like BBC iPlayer or ITV Hub. 

But if you're looking for a simple. no nonsense, TV service on your mobile or laptop, look now further than Keysurf TV.


With our Voice over IP service, your students can use an in-room handset  to dial the outside world, potentially saving them £s from their mobile bill.

VoIP telephony

benefits of keysurf student broadband


benefits of keysurf student broadband


 
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Superfast broadband from a trusted provider

Our service is designed for the way students use the internet - it’s fast, reliable, flexible and easy to use.

A fully-managed process and support from us, so you don’t have to worry about a thing

We’ll manage the end-to-end connection and be there to support you 24/7, so you don’t have to worry about a thing.

24/7 support

Our friendly UK-based customer care team handles requests over the phone and via email, Twitter and Facebook, at any time - day or night.

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A network that will support 1Gbps+ speeds with virtually no additional installation works

Most of our customer sites are connected via dedicated 1Gbps fibre optic cables, and some sites have a 10Gbps connection.

Speeds unlike anything you’ve experienced before and a whole system designed for the future

We plan our networks so that peak time congestion is avoided - our high-capacity infrastructure means high speeds all the time.

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A variety of account durations, and subscriptions which can be weekly, monthly, quarterly or annual

You can provide short-stay visitors and guests with superfast, flexible hotel-like internet outside term-time.

 

We'll help you every step of the way


We make sure your network is always in perfect health. And just to reassure you, our automated systems check every minute, 365 days per year, alerting engineers to potential problems so they are dealt with swiftly.

A Service Manager will update you with regular reports on how we’re performing against our comprehensive Service Level Agreement and your Account Manager will keep you informed about new and exciting developments.

Field Engineers are stationed strategically throughout the UK and provide local coverage with short response times.

We'll help you every step of the way


We make sure your network is always in perfect health. And just to reassure you, our automated systems check every minute, 365 days per year, alerting engineers to potential problems so they are dealt with swiftly.

A Service Manager will update you with regular reports on how we’re performing against our comprehensive Service Level Agreement and your Account Manager will keep you informed about new and exciting developments.

Field Engineers are stationed strategically throughout the UK and provide local coverage with short response times.

national network

Our UK-wide network connects to major cities across the country. We also extend our reach in hard to service areas like the South West and the North of Scotland.

network monitoring

We monitor our network 24/7/365 with intelligent automation and human oversight. We're able to spot a problem before the customer sees it and act on it.

24-hour uk-based support

Our Stafford HQ has a dedicated Customer Care team of support professionals ready to answer customer's questions at any time by phone, email, text, Twitter and Facebook.